Terms of Service

1. Definitions

Capitalized terms have the meanings below. Terms used but not defined here have the meaning given in the Privacy Policy or the DPA.

• Customer means the self-storage facility operator or other organization that subscribes to the Service under an Order Form or signup record.
• Authorized User means an individual the Customer permits to access and administer the Service on the Customer’s behalf (for example, the Customer’s employees, agents, or contractors).
• End User means the Customer’s tenant, prospective tenant, lead, or other individual whom the AI Sales Employee contacts or who contacts the Customer through the Service.
• Customer Data means data the Customer or its Authorized Users provide to or configure in the Service, including facility, unit, pricing, brand, and integration data.
• End-User Data means Personal Data relating to End Users that is Processed through the Service, including contact details and the content of communications.
• Performance Data means data generated by the operation of the Service, including logs, metrics, model-quality signals, and usage statistics.
• Service means the Landlord platform, the AI Sales Employee, related applications, APIs, and Documentation made available by Landlord.
• AI Sales Employee means the artificial-intelligence agent that communicates with End Users across the channels described in Section 2.
• Documentation means the user guides, help materials, and technical documentation Landlord makes available for the Service.
• Order Form means the ordering document, online checkout, or signup record describing the subscription, fees, and term.
• Sub-processor means a third party engaged by Landlord to Process End-User Data in connection with the Service, as listed at uselandlord.com/dpa.
• Applicable Laws means all laws applicable to a party’s use or provision of the Service, including the EU GDPR, the UK GDPR, the CCPA/CPRA, the TCPA, the CAN-SPAM Act, the ePrivacy Directive, and the EU AI Act.

2. The Service and the AI Sales Employee

2.1 Description

The Service provides an AI Sales Employee that conducts inbound and outbound communications with End Users on the Customer’s behalf across multiple channels, including voice calls, WhatsApp, SMS, iMessage, and email. The AI Sales Employee answers inquiries, qualifies and follows up on leads, books units, and sends payment links, subject to the configuration and limits the Customer sets and the limits in these Terms.

2.2 Channels and integrations

The Service connects to third-party communication channels and business systems the Customer chooses to enable, which may include Gmail, Outlook, WhatsApp Business, and self-storage management platforms such as SiteLink, Stora, Kinnovis, Storeganise, and Space Manager. The Customer’s use of an integration is also governed by that provider’s terms (see Section 9.3).

2.3 Configuration and brand/voice training

The Customer configures the AI Sales Employee, including its brand voice, scripts, business rules, and the data it may access. Where the Customer enables voice or brand cloning, the Customer is responsible for reviewing and approving the output before use (see Section 5.4).

2.4 AI limitations and human-in-the-loop responsibilities

The AI Sales Employee is a probabilistic system. It can produce inaccurate, incomplete, or unexpected output (including “hallucinations”) and does not constitute legal, financial, or other professional advice. The Customer is responsible for maintaining appropriate human oversight of the AI Sales Employee, for reviewing its configuration, and for the consequences of actions the Customer permits it to take.

3. Account, Access, and Authorized Users

The Customer is responsible for its account, for all activity under its account, and for the acts and omissions of its Authorized Users as if they were the Customer’s own. The Customer will keep credentials confidential, use reasonable security measures (including multi-factor authentication where offered), and promptly notify Landlord of any unauthorized access. Authorized Users must be the Customer’s employees, agents, or contractors acting for the Customer’s benefit and bound to terms no less protective than these Terms.

4. Customer Responsibilities for End-User Contact

4.1 Lawful basis to contact tenants and leads

As between the parties, the Customer is the controller of End-User Data and is solely responsible for ensuring it has a valid lawful basis and all rights necessary to contact its tenants and leads through the Service and to instruct Landlord to do so on its behalf.

4.2 Consent collection

The Customer is responsible for collecting and maintaining records of all consents required by Applicable Laws before any End User is contacted, including TCPA prior express written consent for U.S. contacts, consent under the ePrivacy rules where applicable, and a valid lawful basis under GDPR Article 6 for EU/UK contacts. Consent language must reference automated and AI-driven calls and messages explicitly.

4.3 Suppression lists, opt-outs, and do-not-contact obligations

The Customer is responsible for maintaining and honoring suppression lists, opt-outs, do-not-call and do-not-contact requests, and quiet-hours rules, and for promptly configuring the Service to reflect them. The Customer will not instruct the Service to contact any individual who has opted out or who must not be contacted under Applicable Laws.

4.4 Anti-spam representations (CAN-SPAM, CASL)

The Customer represents that its communications through the Service comply with the CAN-SPAM Act, CASL, and other applicable anti-spam laws, including requirements for accurate header and subject information, valid sender identification, and a functioning opt-out mechanism.

5. AI-Specific Customer Obligations

5.1 AI self-identification

The AI Sales Employee discloses that it is AI according to the jurisdiction of the call. The disclosure logic below is built into the Service and applies automatically:

• All outbound calls (US and EU): upfront disclosure at the start of the call. This is required by the FCC’s TCPA AI-voice rules in the United States and by EU AI Act Article 50 in the EU (effective 2 August 2026).
• EU inbound calls: upfront disclosure at the start of the call. EU AI Act Article 50 applies to any direct AI-to-person interaction, including inbound calls.
• US inbound calls: disclosure on request only. Upfront disclosure is not legally required (the TCPA governs outbound calling), but the AI Sales Employee will truthfully identify itself as AI whenever a caller asks.

The Customer cannot disable the disclosure logic described above. The Customer may choose the phrasing of the disclosure, provided it remains truthful and clear.

5.2 Customer’s consent obligations

The Customer is responsible for collecting TCPA prior express written consent for U.S. contacts and a GDPR-compliant lawful basis for EU/UK contacts before adding any tenant or lead to outbound calling, SMS, WhatsApp, or email campaigns. The Customer’s consent language must reference AI-driven calls explicitly.

5.3 Prohibited uses

The Customer will not use, and will not configure the AI Sales Employee to:

• use debt-collection scripts or other content that misrepresents the caller’s identity or the nature of the call;
• create or deploy deepfake voices or impersonate a named human being;
• scrape, harvest, or misappropriate competitor or third-party data; or
• otherwise deceive End Users about the fact that they are interacting with AI where disclosure is required.

5.4 Customer review and approval of voice/brand cloning

Where the Customer enables voice or brand cloning, the Customer is responsible for obtaining all rights and consents in the underlying voice and brand assets and for reviewing and approving the cloned output before it is used with End Users.

5.5 Limits on autonomous actions

The AI Sales Employee will not, and the Customer will not configure it to, autonomously take payment, sign or execute leases, initiate or conduct evictions, or provide legal, medical, or other regulated professional advice. Such actions require human review and authorization by the Customer.

6. Acceptable Use

6.1 General prohibitions

The Customer will not use the Service to violate Applicable Laws or the rights of others; to transmit unlawful, infringing, harassing, or harmful content; to distribute malware; to gain unauthorized access to systems or data; or to interfere with the integrity or performance of the Service.

6.2 No competitive intelligence; no training competing models

The Customer will not access or use the Service to build or train a competing product or model, to benchmark for competitive purposes, or to copy the Service’s features, functions, or AI behavior.

6.3 Rate limits and abuse

The Customer will comply with the rate limits and fair-use parameters Landlord communicates from time to time and will not engage in automated abuse, excessive load, or circumvention of technical limits.

7. Data, Recordings, and Transcripts

7.1 Customer Data ownership

As between the parties, the Customer owns all Customer Data and End-User Data. The Customer grants Landlord a non-exclusive, worldwide license to host, process, and transmit Customer Data and End-User Data solely to provide and support the Service and as otherwise permitted by these Terms and the DPA.

7.2 Call recordings and transcripts

The Service may create recordings and transcripts of communications to provide, operate, secure, and improve the Customer’s AI Sales Employee and to maintain audit trails. The Customer is responsible for any two-party (all-party) consent required to record calls in the relevant jurisdiction, including for End Users located in the EU and in U.S. two-party-consent states. Landlord does not maintain a Landlord-side database of conversation content; retention of recordings and transcripts is governed by the upstream processors (such as Twilio, ElevenLabs, and the applicable LLM provider) under their own published retention policies, which are linked from the sub-processor list.

7.3 Performance Data and aggregated/de-identified data

Landlord may collect and use Performance Data and may create aggregated and de-identified data from use of the Service to operate, secure, analyze, and improve the Service. Aggregated and de-identified data does not identify the Customer or any End User and is not Customer Data or End-User Data.

7.4 AI training scope

Customer Data and End-User Data may be used to tune the Customer’s own AI Sales Employee within that Customer’s environment only. Such data is never pooled across Customers and is never used to train any general-purpose model. Sub-processor LLM providers do not train their models on the Customer’s inputs by default, as described in the DPA.

8. Intellectual Property

8.1 Landlord IP and reserved rights

Landlord and its licensors own all right, title, and interest in and to the Service, including all software, models, Documentation, and improvements, and all related intellectual-property rights. All rights not expressly granted are reserved.

8.2 License to Customer

Subject to these Terms, Landlord grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term for the Customer’s internal business purposes.

8.3 Feedback license

If the Customer provides suggestions or feedback, the Customer grants Landlord a perpetual, irrevocable, royalty-free, worldwide license to use it without restriction or obligation.

8.4 AI Output

As between the parties, the Customer owns the output generated by the AI Sales Employee for the Customer (AI Output), subject to Landlord’s underlying rights and to third-party model providers’ terms. Given the nature of generative AI, AI Output may not be unique and Landlord does not warrant its accuracy, completeness, or fitness for any purpose. The Customer is responsible for reviewing AI Output before relying on or distributing it.

9. Third-Party Services and Sub-processors

9.1 List location and notice of changes

Landlord’s current Sub-processors are listed at uselandlord.com/dpa. Landlord will provide notice of additions or replacements as described in the DPA.

9.2 Categories of third parties

The Service relies on third parties including payment processing (Stripe), telephony and voice carriers (Twilio and others), LLM providers (OpenAI, Anthropic, and Google), messaging transport (WhatsApp/Meta), voice synthesis and transcription, and hosting (AWS and Supabase). Each is engaged under its own data-processing terms as described in the DPA.

9.3 Customer use of integrations

The Customer’s use of third-party integrations is subject to those providers’ terms. Where the Customer connects Google services, the Customer’s use of data received through Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. Where the Customer connects WhatsApp, the Customer complies with the Meta WhatsApp Business Solution Terms and applicable Meta and WhatsApp messaging policies.

10. Fees, Billing, Trials, and Refunds

10.1 Subscription tiers and usage-based pricing

The Customer will pay the fees set out in the Order Form, which may include subscription tiers and usage-based or overage charges (for example, per minute, message, or interaction). Fees are non-refundable except as expressly stated. Landlord may invoice or charge the Customer’s payment method in advance or on a recurring basis.

10.2 Free trial / pilot terms

If the Customer is provided a free trial or pilot, the Service is provided “as is” for the trial period, may be modified or discontinued, and is subject to any additional trial terms. The trial converts to a paid subscription only if the Customer elects to continue.

10.3 Taxes and VAT

Fees are exclusive of taxes. The Customer is responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes on Landlord’s net income. Where the Customer is required to withhold taxes, the Customer will gross up so Landlord receives the full amount due.

10.4 Late payment and suspension

Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. Landlord may suspend the Service for non-payment after notice and a reasonable opportunity to cure, without limiting its other remedies.

11. Confidentiality

Each party may receive the other’s non-public information designated as confidential or that should reasonably be understood to be confidential (Confidential Information). The receiving party will use the disclosing party’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors with a need to know who are bound by confidentiality obligations. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party, and do not prevent disclosure required by law (with notice where permitted).

12. Warranties and Disclaimers

12.1 Mutual warranties

Each party warrants that it has the authority to enter into these Terms and that doing so does not conflict with any other agreement.

12.2 Customer warranties

The Customer warrants that it has obtained all consents and has a valid lawful basis to contact End Users through the Service, that its Customer Data and End-User Data are accurate and lawfully provided, and that its use of the Service complies with Applicable Laws.

12.3 Service warranty

Landlord warrants that it will provide the Service in a professional and workmanlike manner. The Customer’s exclusive remedy for breach of this warranty is Landlord’s reasonable efforts to correct the non-conformity.

12.4 AI output disclaimer

EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND LANDLORD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LANDLORD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR PRODUCE ANY PARTICULAR OUTCOME.

13. Indemnification

13.1 Landlord indemnity

Landlord will defend the Customer against third-party claims alleging that the Service, as provided by Landlord and used in accordance with these Terms, infringes that third party’s intellectual-property rights, and will indemnify the Customer for amounts finally awarded. This indemnity does not apply to claims arising from AI Output, Customer Data, End-User Data, the Customer’s configuration or instructions, combinations with non-Landlord products, or use in violation of these Terms.

13.2 Customer indemnity

The Customer will defend and indemnify Landlord and its affiliates against third-party claims arising from or relating to: (a) End-User claims connected to the Customer’s use of the Service; (b) the Customer’s violation of the TCPA, GDPR, anti-spam laws, or other Applicable Laws; (c) the Customer’s lack of consent or lawful basis to contact End Users; and (d) any prohibited use under Section 5.3 or Section 6.

14. Limitation of Liability

Except for the excluded claims below, and to the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data; and (b) each party’s total aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by the Customer to Landlord in the twelve (12) months preceding the event giving rise to the liability. All liability is denominated in U.S. dollars (USD).

A super-cap of two times (2x) that amount applies to a party’s indemnification obligations under Section 13 and to a party’s breach of its data-protection obligations under the DPA. The exclusions and caps do not apply to the Customer’s payment obligations or to liability that cannot be limited under applicable law.

15. Term, Termination, and Data Return

15.1 Term and renewal

These Terms begin on the effective date of the Order Form and continue for the subscription term stated there, renewing automatically for successive periods unless either party gives notice of non-renewal before the end of the then-current term.

15.2 Termination for cause and convenience

Either party may terminate for the other’s material breach that remains uncured 30 days after written notice. Landlord may terminate or suspend immediately for the Customer’s violation of Sections 5 or 6 or for non-payment. Termination for convenience is governed by the Order Form.

15.3 Data export window and deletion

For 30 days after termination, the Customer may export its Customer Data through the Service or by reasonable request. After that window, Landlord will cease processing and delete Customer Data held by Landlord, except that deletion of recordings and transcripts follows the upstream-processor retention windows referenced in Section 7.2, and except for backups and records Landlord must retain by law.

15.4 Survival

Sections that by their nature should survive termination will survive, including definitions, Sections 7, 8, 11, 12.4, 13, 14, 18, 19, 20, and 21.

16. Suspension, Audit, and Compliance

Landlord may suspend the Service or specific functionality where reasonably necessary to prevent harm, to address a security risk, to comply with law, or in response to a violation of these Terms, with notice where practicable. Landlord may verify the Customer’s compliance with these Terms on reasonable notice, and the Customer will cooperate with compliance and lawful-basis verification reasonably requested by Landlord or required by a Sub-processor, regulator, or channel provider (such as Meta or a voice carrier).

17. Changes to the Service and to These Terms

Landlord may modify or improve the Service over time and may update these Terms. For material changes, Landlord will provide reasonable notice (for example, by email or in-product notice). Changes take effect at the start of the next renewal term or as otherwise stated in the notice. Continued use of the Service after changes take effect constitutes acceptance.

18. Governing Law, Venue, and Dispute Resolution

18.1 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, for all Customers, including Customers established in the EU and the UK. The Customer is a business and consumer- protection law does not apply to the operator relationship. The UN Convention on Contracts for the International Sale of Goods does not apply.

18.2 Binding individual arbitration

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat in Dover, Delaware, United States. The parties waive any right to a jury trial and waive any right to bring or participate in a class, collective, or representative action.

18.3 Acknowledgment by non-US Customers

Each non-US Customer acknowledges and agrees that it is waiving any right to bring proceedings in its home jurisdiction, subject only to mandatory non-waivable law that a court of competent jurisdiction determines applies to that Customer.

18.4 Injunctive relief carve-out

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

19. Notices

All legal notices to Landlord, including breach notices, privacy requests, and data subject access requests, must be sent to support@uselandlord.com and, where a physical address is required, to the address in Section 21. Landlord may give notice to the Customer by email to the account’s administrative contact or by in-product notice. Notices are deemed given when sent.

20. Miscellaneous

Assignment. The Customer may not assign these Terms without Landlord’s consent, except to a successor in connection with a merger or sale of substantially all assets. Landlord may assign freely. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control. Severability. If any provision is unenforceable, the rest remains in effect. No waiver. A failure to enforce a provision is not a waiver. Entire agreement. These Terms, the Order Form, the Privacy Policy, and the DPA are the entire agreement between the parties and supersede all prior agreements on the subject matter. In the event of conflict, the Order Form controls over these Terms for commercial matters, and the DPA controls on data-protection matters.

21. Contact and Signing Entity

The Service is provided by DeepRent LLC, DBA Landlord. All notices, legal correspondence, and privacy requests should be sent to support@uselandlord.com.

DeepRent LLC
support@uselandlord.com
(469) 717 6961
1207 Delaware Ave
Wilmington, DE 19806, United States